Support

Vouch can be used to add video collection to your existing Support workflows. The following guide outlines how Vouch can be inserted as a step in the process.

Jira Service Manager

Vouch offers an integration with the Support platform, Jira Service Manager, which is available for users on the Platform.

Using the Vouch for Jira integration, it is possible to send Vouch requests from within your Jira Service Manager environment and then view those responses back within the Platform.

Details on how to install and use the Lever integration are available here.

ZenDesk

Vouch offers an integration with the Support platform, Zendesk, which is available for users on the Platform.

Using the Vouch for Zendesk integration, it is possible to send Vouch requests from within your Zendesk account and then view those responses back within the Platform.

Details on how to install and use the Lever integration are available here.

Other Support Platforms

Vouch can be used for a range of other support platforms. The below information outlines how Vouch Requests can be distributed and viewed within some of these tools.

Send Request
Vouch Campaign Requests can be distributed in any support tool which supports the addition of URLs. In addition these URLs can have additional parameters added to ensure known information (such as Name, Email, etc) are pre-populated and attributed back to the right individual.

For information on what Campaign parameters are available, click here.

View Response
For this integration we are going to use Vouch as the Trigger for the Zap. To configure select Vouch from the App listing and then select Trigger type Retrieve new Vouches.

In the next screen, we will connect to the respective Vouch account we wish to Trigger this Zap. The following guide outlines how to complete this stage.

As we only want to send any fulfilment items to users who have completed a Vouch, in the next screen we will want to set the Status type to Completed.

The next step in the process is to select the respective support platform from the Zapier app directory and the most appropriate action for that platform.

Assuming that you want to add a link to the Vouch Response to the respective ticket, Vouch recommends the following app + action combinations.

• Intercom - Add Note
• Freshdesk - Add Note to Ticket
• Help Scout - Add Note
• Zoho Desk - Add Comment
• Teamwork Desk - Add Reply to Ticket

Once selected, you will need to authenticate with the respective app and then define how you would like the information from Vouch to be rendered back within the Support tool.